UnderGround Performance is committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our services. This policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal data. Automotive businesses often collect information both online and in person, so this policy applies across all interactions with our shop. 

We may collect the following categories of information when you visit our shop, schedule service, purchase products, or use our website:

• Name, address, phone number, and email
• Driver’s license or identification details (if required for service or vehicle release)
• Payment information (processed securely through third‑party providers)

• Vehicle identification number (VIN)
• Service history, diagnostic data, and repair records
• Warranty or aftermarket parts information

• IP address, browser type, and device information
• Cookies and usage data from our website
• Communications through online forms or chat tools

• Financing or credit‑related information if you apply for financing through third‑party partners
• Audio/video recordings from security cameras on our premises
• Photos or videos of vehicles for documentation or marketing (only with consent)

Automotive businesses frequently collect commercial and electronic information as part of normal operations. 

We use collected information to operate our business, provide services, and improve customer experience.

• Scheduling and completing vehicle service or repairs
• Communicating about appointments, estimates, or service updates
• Processing payments and maintaining service records
• Providing warranties, recalls, or product support

• Internal analytics to improve services
• Website functionality and security
• Employee training and quality assurance

• Sending promotions, service reminders, or updates (only if you opt in)
• Displaying before/after work on vehicles with your permission

Clear disclosure of how information is used is a core requirement of privacy policies. 

We do not sell personal information. We may share information only in the following situations:

• Service Providers: Payment processors, diagnostic platforms, parts suppliers, or software vendors
• Legal Requirements: Compliance with law enforcement or regulatory obligations
• Business Operations: If we undergo a merger, acquisition, or asset transfer
• Financing Partners: Only if you apply for financing or credit services

Automotive businesses often work with third‑party vendors and must disclose these relationships. 

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure payment processing
• Restricted access to service records
• Encrypted digital storage where applicable
• Security cameras and controlled access to facilities

No system is completely secure, but we take steps consistent with industry standards to reduce risk.

Depending on your location, you may have rights such as:

• Accessing the personal information we hold about you
• Requesting corrections to inaccurate information
• Requesting deletion of your information (subject to legal retention requirements)
• Opting out of marketing communications
• Requesting details about how your data is collected and used

Some states, such as California, require specific disclosures for automotive businesses. 

We retain service records and related information for as long as necessary to:

• Provide ongoing service history
• Meet legal or warranty obligations
• Maintain accurate business records

We may delete information earlier when legally permitted.

Our website may use cookies and similar technologies to:

• Improve site performance
• Analyze traffic
• Support online scheduling or chat features

You can adjust your browser settings to limit or block cookies.

Our services are not directed toward children under 16, and we do not knowingly collect information from minors.

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.

For questions about this Privacy Policy or your personal information, contact:

UnderGround Performance   (281)790-7753 or jason@undergroundperformance.shop